Frequently Asked Questions

Everything you need to know about shopping with Assaf

What is the standard shipping timeframe?

We offer worldwide shipping. Orders are typically processed within 1-2 business days, with standard delivery taking between 3-7 business days depending on your location.

What is your return and exchange policy?

Assaf offers a 30-day return policy. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund or exchange.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.

Are your materials sustainably sourced?

At Assaf, we are committed to ethical fashion. We work closely with our suppliers to ensure high-quality materials that are sourced responsibly and manufactured under fair labor conditions.